Language Program Supporters

Group Class Policies

Please read carefully before enrolling in the classes:

Registration/Scheduling

1. Our language program is for Japan Society of Northern California members only. Students will need to have a Bookeo account and be registered as a JSNC member before being able to sign up for a class.
2. Student contact information collected from the registration process may be given to the instructor of the class for teaching and/or emergency purposes.
3. All students attending group classes must be at least 18 years old. If you are interested in language classes for children under the age of 18, we recommend our private tutoring options.
4. Classes that are cancelled due to holidays or teacher emergencies will be rescheduled.
5. Occasionally we are required to replace an instructor, change the schedule, and/or update the location of a class. While we try to avoid these changes, we reserve the right to make them as needed.
6. Please keep your receipt of tuition payment when you register online.
7. Changing a Class:
   • Students may switch levels with their instructor’s approval, so long as the request is submitted prior to 3 days before the 2nd lesson of each term.
   • To request a change, please contact the Japan Society Language Class Coordinator by email at language@usajapan.org.

Cancellation/Refunds  

1. Language classes will continue as long as at least 5 students are enrolled. If, due to unforeseen circumstances, a class is cancelled, students already enrolled will receive a full refund.
2. If there are no students present within the first 20 minutes of a scheduled class, that class will be cancelled and will not be rescheduled.
3. Dropping a Class: 
   • Cancellations made at least 10 days in advance of a class’ starting date will receive a 100% refund.
   • Cancellations made under 10 days prior to a class’ starting date will receive a refund of $250.
   • When dropping a class after the 1st lesson of each term (prior to 3 days before the 2nd lesson), students will receive a refund of $250. After that, tuition is non-refundable and non-transferable for any reason.
   • Requests for tuition refunds can be made by emailing language@usajapan.org.
4. Membership fees paid at the time of registration are non-refundable.

Certification

1. Students who wish to have a certificate of completion can request one by emailing language@usajapan.org at the end of each term.
2. Completion of our classes is not equivalent to passing the Japan Language Proficiency Test or any other test of Japanese skill. Parties interested in taking a proficiency test should contact the Japan Foundation in Los Angeles for more information.